Privacy Policy

Effective Date

This privacy policy was last updated on August 27, 2026.

Information We Collect

We collect the following types of information when you interact with our website and services:

• Personal Information: Name, email address, phone number, and mailing address when you submit a contact form, request a quote, or schedule an inspection.
• Usage Data: Information about how you access and use our website, including page visited, time spent on each page, and other diagnostic data.
• Automated Data: When you contact us by phone, we may collect the phone number you call from automatically through our phone system.
• SMS Opt-In Data: When you choose to opt in to SMS on our forms, we record your consent, the phone number provided, and the date and context of your opt-in. Customer care SMS consent and marketing SMS consent are separate checkboxes and are recorded separately.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, quotes, and service requests.
• To schedule inspections and appointments.
• To improve our website and services.
• To comply with legal and regulatory requirements.
• To send you administrative communications (appointment confirmations, inspection reminders, etc.).
• To send SMS text messages when you have provided express consent, as described below.

How We Share Your Information

We may share your information in the following circumstances:

• With your consent or at your direction.
• To comply with law, regulation, or court order.
• To protect the rights, property, or safety of Revive Roofing & Exteriors, our customers, or others.
• As part of a corporate transaction, such as a merger, acquisition, or sale of assets.
• With service providers who assist us in operating our business (for example, CRM, email, or SMS delivery platforms), subject to contractual confidentiality obligations.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.

SMS / Text Messaging Program

SMS text messages are optional. Our website forms have two separate, unchecked SMS consent boxes, one for customer care messages and one for marketing messages, and neither is required. If you opt in by checking either box on our website forms (including our contact form, roof cost calculator, careers application, and exit-intent offer), you agree to the disclosure below. You may also choose not to receive automated SMS messages and still submit your contact information.

SMS updates are optional. If you opt in, Revive Roofing & Exteriors may send automated SMS text messages to the number you provided. Messages may include appointment confirmations, estimate and quote follow-ups, storm response updates, scheduling reminders, and service communications related to your inquiry or project. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help, or call 843-823-7777. Consent to receive text messages is not a condition of purchasing any goods or services.

Types of Messages

Customer care messages may include: appointment confirmations, estimate and quote follow-ups, storm response updates, scheduling reminders, and service communications related to your inquiry or project.

Marketing messages may include: promotional offers, discounts, and other marketing communications from Revive Roofing & Exteriors.

Marketing messages are sent only if you separately opt in to receive marketing SMS. Consent to receive customer care messages is not consent to receive marketing messages, and consent to either is not a condition of purchasing any goods or services.

• Messaging frequency varies. Customer care messages depend on your inquiry, appointments, and project status; marketing message frequency varies based on current offers.
• Message and data rates may apply depending on your mobile carrier plan.
• Reply STOP at any time to opt out of future SMS messages.
• Reply HELP for support, call us at 843-823-7777, or email info@revive-gc.com.
• Consent to receive text messages is not a condition of purchasing any goods or services.

Carriers are not liable for delayed or undelivered messages. Supported carriers include major U.S. wireless providers. For complete SMS program terms, see our Terms & Conditions.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. This includes retaining data to comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate personal information.
• Deletion: You may request that we delete your personal information, subject to legal exceptions.
• Opt-out: You may opt-out of SMS messages by replying STOP. You may opt-out of marketing emails by using unsubscribe links where provided.